Privacy policy

Dr. Svea Ogilvie, ND (“we,” “our,” or “the practice”) respects your privacy and is committed to protecting the personal and personal health information you share with us. This policy describes how information is collected, used, disclosed, and safeguarded through this website and the clinical services offered in British Columbia, Canada.

We comply with the Personal Information Protection Act (PIPA) of British Columbia, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and the privacy and recordkeeping standards of the College of Naturopathic Physicians of British Columbia.

Information we collect

Through this website, we may collect:

• Contact details you submit through forms, such as name, email address, phone number, and the content of your message.
• Booking and inquiry details, such as preferred appointment type and general concern.
• Technical information collected automatically, such as device type, browser, approximate location, referring page, and pages visited, used to keep the site secure and to understand usage.

In the clinical setting, we also collect personal health information needed to provide naturopathic care, including medical history, symptoms, lab results, lifestyle details, and treatment notes. This information is kept in secure clinical records separate from the website.

How we use your information

• To respond to your inquiry and schedule appointments.
• To deliver and document your naturopathic care.
• To send appointment reminders and care-related communications you have requested.
• To comply with our legal, regulatory, and professional obligations.
• To maintain the security and proper functioning of this website.

How we share information

We do not sell your personal information. We may share information only as needed to:

• Provide care, with other healthcare providers when you authorize it.
• Work with trusted service providers (such as electronic medical records, booking, or email systems) that are bound by privacy and confidentiality obligations.
• Comply with applicable law or a lawful request from a regulatory or government authority.

Cookies and analytics

This site may use essential cookies to function properly and limited analytics to understand site usage in aggregate. You can control cookies through your browser settings.

Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information. Clinical records are stored in secure, access-controlled systems consistent with the standards of the College of Naturopathic Physicians of BC.

Your rights

Under PIPA and PIPEDA, you have the right to access your personal information, request corrections, withdraw consent where applicable, and ask questions about how your information is handled. To exercise these rights, contact us at dr.svea.nd@gmail.com.

Children

This website is not directed to children under 13. Care of minors is provided only with appropriate parent or guardian consent.

Updates to this policy

This policy may be updated from time to time. The “last updated” date above will reflect the most recent change.

Contact

Questions about this policy can be sent to dr.svea.nd@gmail.com or by phone at +1 604-723-3757.